Step 1 – Go To My Account

When you login to our site, you will need to click on the My Account button next to the search bar at the top.

 

This will get you into the account area where you can view your orders, downloads, etc

Step 2 – Go To Orders Area

Click on the ORDERS buttons.

 

The DOWNLOADS buttons are for non-custom file downloading that we have available every now and then, so if you go looking in the DOWNLOADS area unfortunately you will not find them there!

Step 3 – View Your Order

You have two options here, you can click on the GET FILES button and it will automatically download the files for you.

 

However if you have requested changes to a file you were sent (only applicable to print or package customers) then you will need to click on the VIEW button to see new versions of the file(s).

Step 4 – Review Files

For print and package customers, there may be multiple versions of the same file available for you to download.

If this is the case, you will see them in this screen after clicking the VIEW button on the previous screen.

You can then click the file name to download the relevant file(s) purchased.

If you purchased multiple products, they will be generally uploaded in a single compressed ZIP file for download.

If your download fails, please try right clicking on the link(s) and using Save As

Please e-mail us if you have any problems downloading your file(s).
Please allow up to 5 working days for your files to appear and 48 hours for a response from us via e-mail to any queries.